Mandalay

Mandalay is a care home that accommodates up to six people and the latest inspection report shows that it continues to provide a good standard of care. Following a period of management changes, a new experienced manager has been appointed, fostering a more open and dynamic culture with improved audits driving progress. While the home offers a safe and caring environment where residents feel heard and respected, there are some areas identified for growth. The inspection highlighted specific points to consider for families looking to choose a home for their loved ones.

In terms of safety, residents are supported well, with robust recruitment processes and effective measures to minimise risks and prevent abuse. There are sufficient staff to meet residents' needs, and medicines are managed safely and as prescribed. Infection control measures are also in place.

Effectively, the staff possess the necessary skills to support residents, particularly in managing anxiety and distress. Residents are supported to maintain their health and well-being, with access to healthcare professionals when needed. Residents also have choices regarding their food and are encouraged to personalise their rooms. The home adheres to the Mental Capacity Act, ensuring decisions are made in residents' best interests.

The caring nature of the staff is evident, creating a relaxed and calm environment. Residents feel comfortable and have strong relationships with the staff, who communicate effectively and with respect for privacy and dignity. Staff know residents well, understanding their individual support needs and preferences.

Responsiveness shows areas for development, as residents are not always encouraged to develop future aspirations or independence. While care plans are person-centred, they are not always easily accessible to residents in a format that suits their communication needs. Feedback gathering from families and residents could be more proactive, and there's a need for more varied and stimulating activities.

Finally, the service is well-led, with a new manager driving improvements across all areas. The management team works collaboratively and has focused on improving staff morale and communication. Audits are more rigorous, and there are clear action plans in place for continuous improvement. The service is committed to increasing resident and family engagement in decision-making.