Park View

This report details the findings of an inspection by the Care Quality Commission (CQC) at Park View, a residential care home. The inspection focused on assessing how safe and well-led the service is, with an overall positive assessment of the home's operations. The report highlights the commitment of the management team and staff to providing a supportive and caring environment for residents, while also noting specific areas where attention to detail could be enhanced.

On safety, the home generally ensures residents are protected from harm, with staff being well-trained in safeguarding and medication management. While risk assessments are conducted, they are noted as not always being sufficiently detailed, though staff's deep understanding of residents compensates for this. Minor improvements were identified in accident report detail and clarity of medication administration records, with the home already taking steps to address these.

In terms of how effective the care is, residents are supported by a consistent and knowledgeable staff team who respond promptly to their needs. While medication administration records sometimes lacked clarity in handwritten entries, regular audits by the provider help ensure accuracy. Staff also have access to appropriate personal protective equipment and training in infection control, with prompt action taken to address any cleaning needs identified.

Regarding caring practices, residents and their relatives speak highly of the staff's attentiveness and the positive relationships they build. Staff feel supported and valued in their roles, contributing to a warm and welcoming atmosphere. The service operates within the principles of the Mental Capacity Act, ensuring residents' choices and autonomy are respected.

In the area of responsiveness, the service actively seeks feedback from residents, relatives, and staff, using this to identify and address areas for improvement. The home collaborates well with healthcare professionals to meet residents' changing needs, fostering positive working partnerships.

Finally, on how well-led the service is, the management team is described as approachable and visible, fostering an open and positive culture. They actively monitor the quality of care through audits and are committed to continuous improvement, responding quickly to feedback. The provider demonstrates an understanding of their duty of candour, being open and honest when issues arise.