Martha House

Martha House is a residential care home providing nursing care for adults with learning disabilities, autistic spectrum disorder, and physical disabilities, including many individuals with complex needs and non-verbal communication. Spread across two purpose-built houses, the home offers spacious accommodations and specialist facilities, such as a hydrotherapy pool and advanced eye-gaze communication equipment. Families consistently praise the dedicated staff and management, noting that relatives feel completely reassured and confident about the high standard of care provided in this welcoming, community-integrated environment.

Safety is robustly maintained through thorough risk assessments, reliable staffing levels, and secure medicine management practices. Although a past issue involved fluid monitoring and a communication breakdown during a staff handover, the home has successfully resolved these concerns by introducing electronic real-time alert systems and enhanced shift-handover protocols.

Care is delivered effectively by knowledgeable staff who assess individual needs in detail and work closely with external healthcare professionals. Staff receive specialized training to support complex clinical requirements, such as PEG feeding and specific postural support routines.

The environment remains deeply caring, with staff respecting residents' privacy, dignity, and independence while speaking to them in a kind and considerate manner. Relatives are warmly encouraged to participate in care planning and maintain quality time with their family members.

The service is highly responsive to individual needs, offering clear communication methods, tailored activity schedules, and a well-managed complaints procedure that uses accessible formats like touchscreens and easy-read versions.

Leadership is open, inclusive, and proactive, with the registered manager fostering a supportive culture where staff feel valued and robust audits are used to drive continuous improvement.