St Winifreds Care Centre

This inspection report for St Winifred's Dementia Residential Care Home provides an overview of the service's performance based on a visit in December 2020. The report highlights significant improvements since the previous inspection in January 2020, where the service had been rated as requiring improvement. This current report indicates a positive shift, with the service now meeting all regulatory requirements and demonstrating a commitment to providing a safe and effective environment for residents. The inspection focused on key areas to ensure residents receive appropriate care and that the home is well-managed.

Regarding safety, residents and their families reported feeling secure at the home. Allegations of abuse are promptly reported and investigated, and staff are trained to identify and report any concerns. Significant improvements have been made to care plans and risk assessments, ensuring staff have the necessary information to support residents safely. Lessons are learned from incidents, and these are analysed to prevent recurrence. Staff are recruited safely, and recruitment checks are thorough. The home also ensures robust infection control measures are in place, with staff well-trained in the use of personal protective equipment and regular cleaning routines observed.

In terms of how effective the care is, residents' needs are assessed before admission, and care plans are regularly reviewed and updated using best practice. Staff receive relevant and up-to-date training, equipping them to support residents with various health conditions, including dementia and diabetes. Residents are supported to maintain a balanced diet with choices offered, and adaptations are made for individual needs. Staff work effectively with external healthcare professionals to ensure consistent and timely care, and the service has adapted to support resident visits safely during the pandemic, positively impacting well-being.

The service is well-led, with a registered manager and provider demonstrating oversight and making necessary improvements. Staff feel confident to raise concerns and believe they will be listened to. Relatives speak highly of the management team, especially regarding their handling of the pandemic. Staff receive regular support through meetings and supervisions, and their feedback is valued. Initiatives like the 'interactive me' system have been introduced to help residents stay connected with loved ones. The management team actively recognises staff contributions, particularly during challenging times.