Mary & Joseph House

Mary & Joseph House is a care home providing accommodation and personal care for adult males with enduring mental health needs. This report details the findings of a recent inspection by the Care Quality Commission (CQC). The inspection focused on assessing the overall quality of care and safety provided. The inspectors gathered feedback from residents, their relatives, and staff members. They also reviewed care plans, policies, and procedures to understand the home's operational practices.

On safety, inspectors found that residents were well protected by a comprehensive safeguarding approach. The home demonstrated excellent practice in preventing and controlling infections, achieving high staff flu vaccination rates and Gold accreditation from NHS England. Risk assessments were thorough, leading to effective management plans that didn't hinder residents' independence or well-being. Residents felt safe and supported, with staff vigilant and always available. Safeguarding was personalised, with residents involved in training and aware of how to report concerns. Recruitment practices were robust, ensuring suitable staff. Medication management systems were effective, and residents were supported to manage their own medication where appropriate. The leadership team fostered a 'no blame' culture, learning from incidents to prevent future issues.

Regarding effectiveness, the service consistently helped residents achieve positive outcomes and improve their quality of life. The building and grounds were fully accessible and enhanced, with recent improvements including a new bistro, refurbished dining and games rooms, and new allotment beds and a greenhouse. Residents were actively involved in planning and developing these projects. The catering team provided excellent, personalised meals, with a "food for thought" club and Nutrition and Hydration Week promoting healthy eating. The home operated in line with the Mental Capacity Act, ensuring residents' best interests were prioritised in decision-making with appropriate safeguards. Staff received excellent training and development, which positively impacted residents' confidence and independent living skills.

In terms of caring, inspectors observed exceptionally kind and caring staff who had built strong relationships with residents, knowing them well. Residents felt their dignity and privacy were respected. There was a truly open and welcoming atmosphere, with residents expressing high satisfaction with the staff's attentiveness and helpfulness. Residents were supported to have maximum choice and control over their lives, with staff employing the least restrictive methods possible.

For responsiveness, the service was highly effective in helping residents achieve positive outcomes, build confidence, and restore life skills. There was an excellent range of activities and opportunities available, leading to the development of hobbies and friendships. Residents were consulted on their preferences, and these were incorporated into care plans. The home was proactive in addressing residents' needs and preferences, ensuring they had a say in the staff who supported them.

Finally, on being well-led, the registered manager and leadership team were described as inspiring and dedicated, striving for excellence through collaboration. The manager had received prestigious awards for their leadership and commitment to high-quality care. The service promoted equality and diversity, and respected human rights across all aspects of its operation. There was a clear vision for the service, focused on continuous improvement and innovation to meet residents' needs.

Mary & Joseph House consistently demonstrates an exceptional commitment to providing high-quality care, fostering independence, and ensuring the well-being of its residents. The positive atmosphere, coupled with dedicated staff and thoughtful leadership, creates a supportive and enriching environment.