Parkview Care Home

This report summarises the findings of an inspection of Parkview Care Home conducted on 30 April and 1 May 2018. The inspection assessed the home's performance against key areas including safety, effectiveness of care, caring approach, responsiveness to needs, and leadership. The report notes significant improvements since the previous inspection, with the provider having implemented actions to address earlier concerns, particularly regarding personalised care planning and risk assessments. Overall, the inspection found the service to be well-managed and providing good quality care.

On safety, residents consistently reported feeling safe and staff demonstrated a strong understanding of safeguarding principles and procedures. Medicines were managed securely and administered thoughtfully, and the home maintained robust infection control practices and safe recruitment processes. Equipment and the premises were well-maintained and checked regularly, with contingency plans in place for emergencies.

Regarding how effective the care is, residents received appropriate nutritional and hydration support with a good choice of meals, and their care plans were up to date and contained relevant personal and health information. The home demonstrated a strong commitment to working within the legal framework of the Mental Capacity Act and Deprivation of Liberty Safeguards, ensuring individuals' rights were protected.

In terms of caring, residents and their relatives spoke highly of the staff, describing them as kind and caring individuals who treated everyone with politeness and respect. Staff actively respected residents' privacy and dignity, and positive interactions were frequently observed.

The service was responsive to residents' needs, with care plans now being more person-centred and providing clear, organised information. The home also received commendations from relatives for its quality of end-of-life care. Feedback mechanisms were in place, including regular meetings and surveys, to ensure residents' views were heard.

On how well-led the service is, regular audits and quality assurance checks were conducted to monitor performance. Staff felt well-supported by the registered manager, and the overall culture of the home was focused on meeting the needs of the people living there. Appropriate documentation, including CQC registration and insurance certificates, was displayed as required.