Maryfield Care Home

This report from the Care Quality Commission (CQC) inspects Maryfield Convent Residential Home, a service providing care for up to 18 older people. The inspection focused on five key areas: safety, effectiveness, caring approach, responsiveness to needs, and leadership. Overall, the inspection found that residents are safe and well-supported, with staff demonstrating kindness and attentiveness. The service operates with a clear focus on individual needs and a commitment to positive outcomes for those living there.

On safety, the home has robust systems in place to protect residents from harm, including effective safeguarding procedures and thorough recruitment checks for staff. There's a strong emphasis on managing risks, maintaining a hygienic environment, and ensuring medicines are administered safely. Staffing levels were consistently described as sufficient and unhurried, allowing for personalised attention.

In terms of how effective the care is, residents' needs are well-assessed and met through care plans that are regularly reviewed. Staff receive comprehensive training and ongoing support, enabling them to provide knowledgeable and compassionate care. The service actively works with other healthcare professionals to ensure a consistently high standard of care and residents are supported to maintain good nutrition and hydration.

The caring aspect of the service is highlighted by the kind and compassionate relationships residents have with staff, including the Dominican Sisters. People are treated with dignity and respect, and their privacy and independence are actively promoted. Residents are encouraged to express their views and be involved in decisions about their care, fostering a sense of partnership.

Regarding responsiveness, the care provided meets residents' needs and preferences, with communication needs being a particular focus. The service actively seeks to understand and address individual choices and requirements, ensuring a personalised experience for each resident.

Finally, the service is well-led, with a clear focus on meeting individual needs and fostering continuous learning. The management team works cooperatively with external agencies and residents' families, ensuring an effective system for the overall running of the home. This approach contributes to a positive and supportive environment for all.