Merrymeet Residential Care Home

This report from the Care Quality Commission (CQC) provides an overview of Merrymeet Residential Care Home following an inspection on 23 September 2019. The inspection assessed whether the home was safe, effective, caring, responsive, and well-led, based on direct observation, feedback from residents and staff, and a review of records. Overall, the findings indicate a consistently good level of care and management, with residents expressing satisfaction with their living environment and the support they receive. The home accommodates 19 individuals with mental health diagnoses, providing personal care in a single adapted building.

In terms of safety, residents reported feeling secure, and staff demonstrated a strong understanding of safeguarding procedures and recognizing signs of abuse. Risk assessments were thoroughly completed, and medication management processes were in place to ensure safety. The home also maintained high standards of cleanliness and infection control, evidenced by a top food safety rating.

Regarding effectiveness, the care provided consistently achieved good outcomes for residents. Care plans were personalised, developed with resident involvement, and regularly reviewed to meet individual needs and preferences. Staff demonstrated a good understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards, and the home actively collaborated with healthcare professionals to ensure timely and effective support.

The caring aspect of the service was highlighted by residents' feedback, who described staff as kind, courteous, and sensitive. Staff were noted for their respectful approach, ensuring residents' privacy, dignity, and independence were maintained. Residents felt well-treated and involved in decisions about their care, fostering a positive and trusting relationship with the care team.

In its responsiveness, the home ensured that care plans were person-centred and reflected residents' individual preferences and histories. Residents had choice and control over their daily lives, including when to wake up, eat, and how to spend their time. The home also considered communication needs and supported residents to maintain relationships and engage in activities, although end-of-life care training for staff was noted as an area for development.

Finally, the service was well-led, with effective governance and quality assurance systems in place. The registered manager fostered a positive, person-centred culture, and staff felt valued and supported. The home openly shared its inspection rating and engaged with residents, their families, and staff to monitor and improve the service. The service also demonstrated strong partnerships with external agencies to ensure comprehensive care.