House Martins Care Limited Number Two

House Martins Number Two in Salford provides specialist residential care and support for up to five adults who are deaf and living with learning disabilities. Operating closely alongside a sister home nearby, the service offers a joined-up approach that allows for flexible staff deployment and a wider variety of activities for residents. The home is designed to promote independence, choice, and community inclusion, ensuring residents live as ordinary lives as possible. Following an inspection on 18 and 19 October 2018, the service maintains its strong standing, supported by a dedicated registered manager and a stable, experienced staff team.

Residents consistently shared that they feel secure and happy in their home, protected by robust recruitment processes and staff who understand how to safeguard vulnerable adults. Safety risks are thoroughly assessed and regularly reviewed, including specific plans for managing behavior and daily hazards. Medication is safely managed, and reliance on such measures has successfully decreased. The physical environment is clean, well-maintained, and meets high hygiene standards, though continuous attention to safety protocols remains a priority.

Staff receive a comprehensive induction and ongoing training tailored to human rights and individual needs, such as upcoming first aid focusing on choking risks and advanced behavioral support courses. Regular supervisions and appraisals ensure the team feels fully supported in their roles. Healthcare needs are met through detailed action plans and hospital passports, ensuring smooth access to external medical professionals and routine health checks.

The atmosphere is described by relatives and professionals as exceptionally compassionate, with staff often going above and beyond expectations, such as staying overnight in hospitals with residents. The service excels in communication, employing staff from the deaf community or those fluent in British Sign Language, and utilizing tools like sign language teachers and specialized software. Privacy, dignity, and personal independence are actively promoted through daily involvement in cooking, cleaning, and household chores.

Care and support plans are highly personalized and regularly reviewed, reflecting residents' individual preferences and dietary needs. The service successfully meets the Accessible Information Standard, ensuring all communication barriers are actively minimized. Residents enjoy a broad and active lifestyle, participating in community activities, holidays, and even part-time employment, supported by proactive staff across both linked locations.

Leadership is characterized by a strong commitment to high-quality, compassionate care and an open learning culture that keeps staff turnover low. The management utilizes internal quality assurance systems and external stakeholder partnerships to continuously monitor and improve the service. While performance is strong across the board, the management maintains a proactive stance on regular audits and ongoing staff development to sustain these standards.