Claremont Lodge

Claremont Lodge in Salford provides residential care in a small, personal setting and recently underwent a focused inspection by the CQC following previous concerns. The home has successfully resolved past issues regarding building maintenance and quality management, leading to an overall improvement in its status. Families and residents share positive feedback about the daily experience, highlighting supportive staff and a secure environment, though the home has been operating without a permanent registered manager for nearly a year.

Residents are protected from avoidable harm, and previous concerns regarding damaged windows, furniture, flooring, and outdated safety certificates have been fully resolved through appropriate maintenance and up-to-date equipment servicing.

The home ensures that care decisions strictly follow legal frameworks for mental capacity and best interests, while individual risk assessments covering nutrition, skin integrity, and falls are properly managed.

Staff are kind, patient, and praised as exceptionally helpful by residents and relatives alike, ensuring people are always well-presented, supported with personal care, and treated with genuine compassion.

There are enough properly trained staff available at all times to meet residents' needs safely, and relatives appreciate the secure environment and the freedom to visit whenever they choose.

Quality monitoring systems and routine audits are actively utilized to gather feedback from residents, families, and staff, although leadership currently relies on an acting manager while recruitment for a permanent registered manager is underway.