Pendleton Court Care Home

This report from the Care Quality Commission provides an overview of Pendleton Court Care Home following an inspection on June 30th and July 1st, 2021. The inspection reviewed key areas of the service's operation to assess the quality of care provided to residents. The report details the findings across five crucial domains: safety, effectiveness, caring approach, responsiveness, and leadership. Overall, the inspection aimed to ensure the home is meeting the necessary standards and providing a good environment for its residents, especially in light of concerns raised prior to the visit.

On safety, staff recruitment procedures were found to be robust, with all necessary documentation in place. While safeguarding concerns were appropriately reported and escalated, and medicines were managed safely, there were instances where staffing levels varied across different floors. This led to some vulnerable residents being left unsupervised at times, highlighting a need for improved staff deployment to ensure consistent attention.

Regarding effective care, person-centred care plans were in place, and efforts were made to promote inclusivity within the home. The service demonstrated an ability to respond to resident needs, with complaints being handled appropriately. Regular quality monitoring was conducted, and the home effectively engaged with residents, their families, and staff to gather feedback and drive improvements.

In terms of caring practices, the report indicates that residents experienced a good standard of care. The introduction of a new registered manager has positively influenced the staff's approach, encouraging more nurturing and person-centred care. Residents felt listened to, and their equality characteristics were considered in their care plans and daily interactions.

The service proved responsive to the needs of its residents and their families. Communication with relatives was generally good, with updates provided during important events like hospital admissions. Residents were encouraged to voice their opinions during meetings, and their preferences were well-documented, such as through life story boards in their rooms.

Concerning well-led practices, the management demonstrated an understanding of their duty of candour, working to ensure open and honest communication. Quality monitoring was regularly undertaken, and learning from audits was used to inform continuous improvement. While there were minor documentation issues noted, the registered manager was proactive in addressing them, and the home collaborated effectively with external health and social care professionals.