Nazareth House - Manchester

Nazareth House - Manchester is a nursing home that provides personal and nursing care for adults over 65. This report details the findings of an inspection by the Care Quality Commission (CQC) which assessed how well the home is managed and the quality of care it provides. The inspection found significant improvements since the previous assessment, with dedicated staff and effective leadership contributing to a positive environment for residents. The home has moved out of special measures, reflecting a thorough review of its services and practices.

In terms of safety, Nazareth House has made considerable progress in medicine management, with improved systems and staff training ensuring safe storage and administration. Recruitment processes are robust, with thorough checks in place for new employees. The home has also implemented new tools to assess and manage risks, such as falls and deterioration, and staff are well-trained to safeguard residents from abuse. Infection control measures are effective, with clear protocols in place to manage potential outbreaks and ensure visitor safety.

Regarding effectiveness, the care provided at Nazareth House leads to good outcomes for residents. Staff receive comprehensive induction and ongoing training, enhancing their skills and knowledge. The home is undergoing refurbishment to improve the living environment, with plans to create a more dementia-friendly atmosphere. Residents' needs are assessed and managed in line with national standards, and communication with external healthcare agencies has improved, ensuring timely and consistent care. The home also operates effectively within the legal framework of the Mental Capacity Act.

The caring aspect of Nazareth House is highlighted by the compassionate and dedicated staff team. Residents and their families reported feeling well-looked after, with staff showing genuine care and understanding of individual needs and preferences. The home fosters a sense of community and family, welcoming people of all backgrounds and faiths. Staff demonstrate a strong commitment to respecting residents' privacy, dignity, and independence in all aspects of care.

In terms of responsiveness, Nazareth House ensures that residents' care plans are regularly reviewed and updated, and that their choices and preferences are central to decision-making. Residents and their relatives are involved in care planning and evaluations. The home is working towards re-establishing itself as a valued part of the local community, underpinned by a commitment to shared core values.

The leadership and management at Nazareth House are described as effective. The new registered manager and leadership team have made a positive impact, fostering a culture where staff feel valued. Systems for auditing and quality assurance have improved, leading to better identification of risks and timely remedial actions. There is a clear understanding of good governance, and the provider actively gathers data to inform improvements and maintain high standards of care.