Neptune House

Neptune House provides care for up to 15 individuals with learning disabilities and/or autism. This inspection report from August 2018 reflects the findings of an unannounced visit by the Care Quality Commission (CQC). The report details how the service is performing across five key areas: safety, effectiveness, care, responsiveness, and leadership. The overall findings indicate that Neptune House continues to offer a good standard of care, building on its previous inspection ratings. Feedback from residents and their families highlights a sense of safety, kindness, and a happy family-like atmosphere within the home, with staff being described as compassionate and supportive.

On safety, the home maintains robust procedures for safeguarding, risk management, and medication administration. Staff are well-trained, and recruitment processes ensure suitable individuals are employed. The premises are kept safe, with emergency plans and infection control measures in place. While generally positive, there was a recent requirement from fire officers to address specific issues, which the registered manager confirmed had been completed.

In terms of how effective the care is, Neptune House demonstrates a strong understanding of residents' needs, with care plans tailored to individuals. Residents receive prompt access to healthcare services, and their health and wellbeing are consistently monitored. The service operates in accordance with the Mental Capacity Act, ensuring residents' choices and consent are respected. Staff receive ongoing training relevant to their roles, enhancing their ability to provide quality support.

Regarding caring practices, Neptune House promotes a person-centred culture where staff are committed to providing compassionate and loving care. Residents and their families consistently praise the staff for their kindness, understanding, and ability to build strong relationships. Staff are noted for showing affection and fostering a relaxed, happy environment where residents feel valued and respected. Dignity and privacy are consistently upheld.

In terms of how responsive the service is, Neptune House actively supports residents in pursuing a wide range of personalised activities, guided by their individual wishes and aspirations. Residents are encouraged to engage in hobbies, go out to clubs, attend events, and enjoy holidays. The service involves residents and their families in care planning and reviews, seeking to meet their needs and enhance their quality of life through creative approaches.

On how well-led the service is, the registered manager and staff are dedicated to continuous improvement, driven by a passion for supporting residents. The vision of enabling people to live as they choose is embedded in the service. Feedback mechanisms are in place, with residents consistently rating the service highly. The provider and registered manager actively monitor quality, implement changes based on resident feedback, and provide strong leadership, ensuring the service is run effectively and with the residents' best interests at heart.