Newcroft

This report from the Care Quality Commission (CQC) provides an overview of Newcroft, a short break service for adults with various complex needs, including learning disabilities and autistic spectrum disorders. The inspection assessed the service's performance across five key areas: safety, effectiveness, care, responsiveness, and leadership. The findings highlight that the service generally upholds high standards in providing support and ensuring the well-being of its residents, reflecting a positive overall assessment from the CQC.

On safety, Newcroft ensures residents are protected from harm, with risks carefully assessed and managed. While incidents are reported to the authorities, there's a need for clearer understanding regarding when CQC notification is required. Effective care is delivered by well-trained staff who consistently meet residents' needs. The service is noted for its purpose-built environment, designed with accessibility and comfort in mind, and for ensuring residents are supported in making choices about their lives in the least restrictive way.

In terms of how caring the service is, staff treat residents with kindness, dignity, and respect, actively promoting equality and diversity. Residents' preferences and needs are well understood and incorporated into their care plans, fostering a sense of well-being. Responsive care is demonstrated through person-centred support, with staff actively involving residents and their families in decision-making. The service focuses on promoting independence and enabling residents to achieve the best possible outcomes.

Regarding being well-led, the management team is approachable and supportive, with robust systems for quality monitoring. Relatives and professionals have provided positive feedback, acknowledging the home's supportive environment. While the service is larger than recommended best practice for capacity, it met other key criteria for good care. A recommendation has been made to improve clarity on CQC notification procedures for safeguarding concerns.