Oak Hall Care Home

Oak Hall Care Home provides nursing and personal care for up to 55 older individuals with diverse health needs. This report details the findings of a recent Care Quality Commission (CQC) inspection, highlighting the improvements made since the previous assessment. The inspection focused on key areas of care delivery to ensure residents receive a high standard of support.

On safety, residents and their families consistently reported feeling safe within the home. Robust recruitment processes are in place, ensuring staff are suitable and well-trained in safeguarding procedures. Medicines are managed safely, and infection control measures are effectively implemented, contributing to a secure environment. While there have been recent staff turnover concerns, the home is actively addressing this with improved staffing levels and reduced reliance on agency staff.

In terms of how effective the care is, the home has made significant strides in staff training and development, ensuring mandatory training is up-to-date and that new staff receive comprehensive induction. Improvements have also been made to the environment, with enhanced signage and adapted spaces to support residents with cognitive impairments, although some minor external paving repairs are still needed. The quality of food is consistently praised, with ample choice and a pleasant dining atmosphere.

Regarding how caring the service is, residents consistently receive personalised care plans that reflect their individual preferences and needs. Staff support residents to maintain independence and make choices about their lives, always acting in their best interests. Feedback regarding end-of-life care has been exceptionally positive, with residents' wishes and preferences being respectfully addressed.

In terms of how responsive the service is, residents' needs are met through well-organised and personalised care. Care plans are detailed and regularly updated, ensuring they accurately reflect current needs. The home effectively works with external healthcare professionals to ensure continuity and quality of care, and residents are consistently asked for their consent regarding their care and treatment.

On leadership, the registered manager is driving sustained improvements across the home, demonstrating a clear understanding of their responsibilities. Residents and their families report that the home is more settled and that the team is working cohesively. The provider has been open about past challenges and has shown a commitment to turning things around, which is reflected in the very positive feedback received from residents.