Oakfield House

Oakfield House provides personal care for up to 30 older people, including those with dementia. This recent CQC inspection report highlights significant improvements since the last review. The report focuses on the home's performance in key areas, assessing the quality of care and the overall management of the service. Residents and their families can find reassurance in the findings, which reflect a commitment to enhanced safety, effectiveness, and leadership within the home.

On safety, the home has made considerable progress, particularly in staff recruitment processes which now adhere to strict pre-employment checks and record-keeping. There are sufficient staff to meet residents' needs, and call bells are answered promptly, ensuring people feel supported. Medication management is now accurate and organised, with robust systems for ordering, storage, and disposal. Potential risks to residents' health and welfare are consistently assessed, and guidance is in place for staff to manage these, including specific protocols for conditions like diabetes or the use of moving equipment. Accidents and incidents are meticulously analysed to prevent recurrence, with positive outcomes like room changes following falls. Infection prevention and control measures are strong, ensuring visitors and residents are well-protected.

In terms of how effective the care is, Oakfield House now uses recognised tools to assess residents' needs, such as skin integrity and nutritional risk, which inform personalised care plans. The admissions process includes thorough pre-admission assessments that consider all aspects of a person's life, including protected characteristics. Staff receive comprehensive training, including inductions and ongoing skill development, with regular supervision to support their practice. Residents enjoy a balanced diet with a choice of meals and snacks, and their dietary requirements are catered for. The home effectively collaborates with external healthcare professionals, ensuring residents receive timely and appropriate support, and residents have access to various health services. Adaptations to the building, such as improved bathrooms and flooring, enhance residents' comfort and mobility. The service operates in line with the Mental Capacity Act, with staff assessing capacity for decisions and involving individuals in their care wherever possible.

Regarding how responsive the service is, residents are supported to have maximum choice and control over their lives, with staff acting in their best interests and in the least restrictive way. The home protects residents from discrimination and abuse, with staff well-trained to recognise and report concerns, and the management team understanding their safeguarding responsibilities. Visitors are welcomed and can spend time with residents as they wish, contributing to a sense of community and connection.

Finally, on how well-led the service is, management has implemented effective systems for assessing, monitoring, and improving the quality of care. Audits are completed regularly, and when shortfalls are identified, clear action plans are put in place with designated responsibilities and deadlines for completion. The provider actively engages with the management team, offering support and oversight. Important events are notified to the CQC in a timely manner. The home fosters a positive, person-centred culture, actively involving residents, relatives, and staff in feedback processes. Suggestions for improvement, such as speeding up weekend meals, have been acted upon, demonstrating a commitment to continuous enhancement.