Oakwood Care Centre

This report details an inspection of Oakwood Care Centre, focusing on safety and leadership. It provides an overview of the care provided, the effectiveness of safeguarding measures, and the management structure. The inspection aimed to assess the home's preparedness for infection control and to address specific concerns raised about management and safety. Overall, the report highlights many positive aspects of the care and management at Oakwood Care Centre.

On safety, the home demonstrated robust safeguarding procedures, with staff well-trained and aware of their responsibilities. Risks to residents and staff were effectively managed through clear care records and appropriate training, including for manual handling and nutrition. The building and equipment were maintained, and a regular programme of health and safety checks was in place. While some areas of the home require updating, a detailed improvement plan is in progress, with bathroom modernisation and system upgrades scheduled. Medicine management was safe, though some records for topical creams needed better completion, which was addressed during the inspection. Infection control measures were strong, with a clean environment and effective use of PPE, ensuring preparedness for outbreaks.

In terms of how effective the care is, while not a primary focus of this specific inspection, the report indicates no areas of concern were identified in previous comprehensive inspections. This suggests that the care provided meets resident needs and preferences, with staff knowledgeable and responsive.

Regarding caring practices, residents expressed happiness and feeling respected. Staff were described as knowing residents well, speaking about them kindly and respectfully, and taking pride in providing person-centred care. Relatives reported being kept informed, especially during the Covid-19 pandemic, and felt staff had done their best to maintain connections. Staff were flexible and supported visits when restrictions allowed.

Concerning how responsive the service is, residents indicated they would feel comfortable raising any issues, with one stating they loved living there and would speak up if something was wrong. The home has a statement of purpose and service user guide, detailing facilities and the service's aims. Residents' meetings have recently recommenced, with suggestions for improvements being actioned.

On being well-led, the service has seen positive changes since a new provider took over, with residents and staff expressing satisfaction with the management and organization. The provider maintains good oversight through regular quality assurance checks and audits, with issues being addressed promptly. While a registered manager was not in place, satisfactory steps were taken to recruit one, and the new manager is in the process of CQC registration. The provider understands the duty of candour and notifies CQC of significant events. The home's rating is displayed as required, and a positive culture promoting person-centred, open, and empowering care is evident, with staff feeling listened to and informed. Emergency preparedness and a system for reviewing incidents and complaints are in place.