Ogilvie Court

Ogilvie Court provides accommodation for up to 25 individuals with learning or physical disabilities, focusing on personal care. This recent inspection by the CQC assessed the service across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The report highlights a generally positive picture of the care provided, with residents expressing contentment and noting improvements in their lives since moving to Ogilvie Court. The service aims to foster independence and provide a supportive environment.

On safety, the home demonstrates robust systems to protect residents from harm and abuse, with staff well-trained in safeguarding procedures. Risk assessments are thorough and person-centred, ensuring residents can pursue their interests safely. Emergency plans and maintenance are well-managed, and medication is handled by trained staff.

In terms of how effective the care is, residents' needs are consistently assessed and met through well-trained staff. The service actively supports residents in making choices and promotes their independence, ensuring they have adequate nutrition and access to necessary health professionals. The environment is well-maintained and adapted to meet residents' needs, including those using wheelchairs.

The caring aspect of the service is highlighted by staff's empathetic and kind approach, with a deep understanding of residents' preferences. Residents feel well-treated and respected, and staff work diligently to promote their independence and support their life skills. Key workers maintain close relationships with residents, regularly reviewing their care plans.

Regarding responsiveness, residents and their relatives are involved in care planning, and care plans are regularly reviewed. The service supports residents in pursuing their interests and participating in community activities, utilising accessible vehicles for outings. The registered manager addresses complaints promptly.

Finally, on how well-led the service is, there is a clear management oversight with an open and transparent structure. Staff feel supported and share the manager's vision for continuous improvement. The service actively involves residents in decision-making and seeks feedback through various channels, including questionnaires and feedback boards. There are effective quality monitoring systems in place to ensure ongoing improvement.