Parkside Nursing Home

This CQC report details an inspection of Parkside Nursing Home, assessing its safety, effectiveness, care, responsiveness, and leadership. The inspection found areas where improvements are needed across most categories, particularly in leadership, with ongoing concerns regarding the overall management and oversight of the service. While some positive feedback was received from residents and their families regarding feeling safe and the kindness of staff, the report highlights several recurring issues that impact the consistency and quality of care provided.

On safety, there were significant concerns about infection prevention and control, including damaged equipment that posed an infection risk and inconsistent hygiene practices. Risk assessments for specific health conditions were not always comprehensive, and some equipment presented injury risks.

In terms of how effective the care is, the environment did not consistently meet the needs of residents living with dementia, with issues in signage, colour contrast, and the general upkeep of the premises. While consent processes had improved, the design of the home needed significant refurbishment.

Regarding how caring the service is, residents and their families generally reported feeling safe and valued by the staff, who were described as respectful and kind. However, there were observations of inconsistent staff engagement, particularly with residents who found it harder to interact.

In the area of how responsive the service is, feedback indicated that the quality and provision of activities were inconsistent. Staff engagement with residents in their rooms also required improvement. There was a recommendation to explore better communication strategies.

Concerning how well-led the service is, the report identified a lack of robust management oversight and ineffective quality assurance processes. This meant that required improvements were not consistently identified or delivered, placing residents at risk of receiving inconsistent or unsafe care. The absence of a registered manager at the time of inspection further contributed to these concerns.