Plane Tree Court

Plane Tree Court is a residential care home providing nursing and personal care for up to 66 individuals, including those with dementia and physical disabilities. This recent inspection by the Care Quality Commission (CQC) focused on safety, responsiveness, and leadership, building on previous positive assessments. The report highlights strengths in staff dedication, person-centred support, and effective management, while also identifying areas for ongoing development to further enhance the resident experience.

On safety, while staff are recruited safely and safeguarding concerns are handled appropriately, some improvements are needed in medication storage. The report notes that medicines were not always stored at the correct temperature, and some protocols required updating. While the home has since addressed these issues with new equipment and storage solutions, consistent monitoring remains key. Infection control practices are generally robust, with appropriate measures in place to prevent and manage outbreaks, although a cleaning product was briefly found in an unlocked cabinet.

In terms of how effective the care is, residents' needs are generally met well. Staff are described as knowing residents personally and supporting their preferences, evident in how they provide specific food choices. The service is praised for its approach to end-of-life care, with staff demonstrating passion and working to avoid unnecessary hospital admissions, even receiving an award for their provision. However, care plans could be more consistently personalised to reflect individual likes, dislikes, and specific support needs.

The caring aspect of the service is consistently highlighted. Staff are commended for their passion and dedication, particularly in supporting residents through end-of-life care. Relatives feel staff know their loved ones well and provide excellent emotional support, not just for residents but also for families. Residents are encouraged to maintain relationships through visits and activities, with a dedicated activities team organising engaging events like singing and quizzes, which residents appear to enjoy.

Regarding responsiveness, the home ensures people's needs are met through good organisation. Residents are supported to have maximum choice and control, with staff acting in their best interests. The service also works well with external professionals to support residents and ensures residents are admitted safely. Complaints and concerns are handled appropriately and discussed in team meetings to drive improvement.

Finally, the service is well-led. The registered manager fosters a positive and collaborative culture, with regular team meetings that encourage feedback and praise. Staff feel supported and appreciated, and management actively engages with residents and their families, ensuring their considerations are taken into account. While regular audits are conducted and improvements are identified, ensuring these actions consistently drive enhancements in personalised care plans is an area for continued focus. The service also actively collaborates with external agencies and facilitates placements for health students, demonstrating a commitment to continuous learning and partnership.