Primecare

This CQC inspection report for Primecare provides an overview of the service's performance across key areas. The report details improvements made since the previous inspection, focusing on how care is delivered safely, effectively, and is well-led. It highlights how the service has implemented new systems and practices to enhance resident well-being and safety.

On safety, the home ensures residents are protected from harm, with updated risk assessments and robust systems for monitoring incidents and safeguarding concerns. Staff are well-informed about residents' needs and risks, and there are sufficient staff to provide support. While medicines are managed safely and infection control measures are in place, a relative noted that it could sometimes be difficult to find staff for quick questions.

In terms of how effective the care is, residents receive personalised support based on their assessed needs and preferences, with good involvement from both residents and their families. Staff receive comprehensive training, including specific skills to address various health conditions, and work collaboratively with healthcare professionals to promote resident health. The environment has seen significant improvements, though further work is recommended to make it more supportive for individuals living with dementia, particularly regarding wayfinding.

Regarding how responsive the service is, residents and their families are involved in care planning and feel their healthcare needs are addressed promptly. The service works with external professionals to ensure continuity of care. While most feedback is positive, there was a specific mention of a resident being unhappy about missing laundry, which the management acknowledged and was working to resolve.

Concerning how well-led the service is, there's a clear improvement in management oversight and quality monitoring. Audits are used effectively to identify and address issues, and the new manager has been positively received by staff. The service demonstrates openness and honesty in addressing challenges and is committed to continuous improvement, though the transition to an electronic care planning system is still ongoing.