Quayside

This report from the Care Quality Commission (CQC) provides an overview of Quayside, a care home for up to eight individuals with mental health conditions. The inspection assessed various aspects of the service, focusing on whether it is safe, effective, caring, responsive, and well-led. The findings indicate that residents are well supported, treated with respect, and encouraged in their independence. The service has robust systems in place to ensure safety and effective care delivery, with a strong leadership team committed to continuous improvement.

On safety, residents are protected from avoidable harm, with detailed guidance for staff on behavioural support and de-escalation. Robust recruitment checks and safe medicine management systems are in place, alongside clear procedures for infection control and learning from incidents.

In terms of how effective the care is, residents receive personalised support based on detailed assessments and best practice models. Staff are well-trained and supported, ensuring they can meet the diverse needs of residents, including those related to nutrition and healthcare.

The service demonstrates caring practices, with staff showing kindness, compassion, and respect for residents' dignity and privacy. Residents are actively involved in their care plans and decisions, and their preferences regarding support and personal spaces are taken into account.

Regarding responsiveness, the service effectively meets residents' needs through personalised care planning and consistent assessment. Communication needs are well-addressed, and residents are supported to develop life skills, maintain relationships, and pursue their interests, with a history of successful transitions to more independent living.

Finally, the well-led aspect of the service is characterised by strong leadership and a clear governance structure. The registered manager is committed to continuous improvement, and positive links are maintained with external stakeholders to ensure residents have access to necessary services and support.