Croft Manor Residential Home

This report summarizes an inspection of Croft Manor Residential Home, a care facility for up to 28 older people, including those with dementia. The inspection assessed the service across five key areas: safety, effectiveness, care, responsiveness, and leadership. While the home received positive feedback in most areas, the report highlights specific areas where improvements are ongoing or still needed to fully meet residents' needs and ensure optimal care.

In terms of safety, the home has made good progress, with effective infection control processes now in place, though ongoing attention to the environment is needed. Staff are knowledgeable about safeguarding and risk management, ensuring residents feel secure and protected from harm. Medicines are administered safely, and there are sufficient staff to meet residents' needs promptly.

Regarding the effectiveness of care, efforts are underway to make the environment more dementia-friendly, with plans for further development. While residents are generally well-nourished, improvements are planned to ensure those with dementia are offered meal choices in a more meaningful way. The service operates effectively within the Mental Capacity Act, with staff demonstrating good understanding and application of its principles. Residents are supported by well-trained and skilled staff who work collaboratively with healthcare professionals.

The care provided at Croft Manor is described as consistently good. Staff are noted for their kindness, compassion, and respect towards residents, treating them with dignity and understanding their individual preferences. This approach ensures residents are well-supported and involved in their care, and their equality and diversity needs are respected.

On responsiveness, the home ensures residents have maximum choice and control over their lives, supporting them in the least restrictive way possible. Care is personalised to meet individual needs and preferences. People and their relatives know how to raise concerns and have confidence in the approachable management team. The service is dedicated to meeting people's needs and preferences, and residents' feedback indicates they are happy with the support received.

However, in the area of being well-led, the service requires improvement. While plans for improvements exist, records do not always detail how and when these will be implemented. Although a manager has been appointed, they are currently in the process of registering with the CQC. The report notes that efforts have begun to improve the environment, but further work is still required to ensure it fully meets residents' needs, particularly for those living with dementia.