66 Park Lane

This report summarises the findings of an unannounced inspection of 66 Park Lane, a care home providing support for five individuals with mental well-being needs. The inspection took place on 16 July 2018 and found that the service continues to provide a good standard of care across all key areas. Staff are dedicated to ensuring residents are safe and well-supported, with robust procedures in place for safeguarding, risk management, and medication handling. The home promotes a positive and effective care environment where residents' individual needs are understood and met through ongoing training and development for staff.

On safety, residents confirmed they feel safe, and staff are well-trained in safeguarding procedures, reporting any concerns promptly. Risk assessments are comprehensive and regularly reviewed, ensuring potential dangers are managed. Sufficient staffing levels are maintained to meet residents' needs, and robust recruitment processes are in place. Safe medicine management is consistently practiced, and infection control measures are effective, keeping the environment clean and hygienic.

In terms of how effective the care is, staff possess the knowledge and skills to support residents, with continuous training ensuring they remain up-to-date with best practices. Induction programmes are thorough, and staff are encouraged to reflect on their practice. The service demonstrates a strong understanding and application of the Mental Capacity Act and Deprivation of Liberty Safeguards. Residents are supported to make choices, and their diverse needs are respected and reflected in their care plans, with collaborative working with other healthcare professionals ensuring coordinated and tailored care.

Regarding caring practices, there is a warm and friendly atmosphere, and residents feel happy and supported. Staff encourage residents to express their views and ensure their preferences are respected in daily life. They actively support residents in maintaining relationships with family and friends, and privacy and dignity are paramount, with staff always seeking permission before entering personal spaces. Residents are encouraged to maintain independence in their daily living skills, and information is provided in accessible formats.

Concerning how responsive the service is, residents have choices in how they spend their days, and their decisions are respected by staff. Care records are detailed, regularly reviewed, and updated to reflect any changes in residents' needs. A wide range of activities are offered, catering to daily living skills, health, and leisure. The complaints process is clear, and any concerns raised are taken seriously and resolved appropriately. While end-of-life care planning was noted as an area for inclusion in all care plans, the service has information available to support residents in documenting their preferences.

Finally, on how well-led the service is, the registered manager is in place and committed to meeting regulatory requirements. An open and inclusive culture is fostered, with feedback actively sought and used for improvement. A programme of audits and checks monitors service quality, leading to improvements where necessary. The provider is committed to the ongoing development and effectiveness of the service, ensuring a positive environment for both residents and staff.