Kiln Lodge

This report summarizes a recent inspection of Kiln Lodge, a care home providing accommodation and personal care for up to 24 individuals. The inspection assessed the service across five key areas: Safety, Effectiveness, Care, Responsiveness, and Leadership. The report details the findings of the inspectors, highlighting both areas of strength and areas where further development is noted, providing families with a clear overview of the care provided.

On safety, inspectors found that care plans now include detailed risk assessments, and while medicine management systems are mostly safe, the home is working to implement more robust protocols. There are sufficient staff to ensure residents' safety, and the home has improved its systems for learning from incidents and accidents.

Regarding how effective the care is, residents' needs are assessed and reviewed regularly, with care plans updated as needed and involving healthcare professionals. Staff receive good training and induction, although supervisions and appraisals are being improved. Residents and relatives praised the quality and choice of food, with staff trained to cater to specific dietary needs.

In terms of caring practices, people and their relatives reported very positive experiences, highlighting the compassionate and kind interactions from staff. Staff speak about residents with genuine interest and affection, and there's a strong focus on promoting independence and respecting privacy. Residents are supported to express their views, and regular meetings are held to discuss their care needs.

The service is responsive to residents' needs, with personalized care plans reflecting individual preferences. Residents and their relatives know how to raise concerns, and feel they would be listened to. Activities are available and well-received, and people are supported to maintain their independence and make choices about their daily lives.

In terms of how well-led the service is, the management team demonstrates passion and a drive to deliver good care, fostering a positive and inclusive culture. The home collaborates effectively with external agencies, and while quality assurance procedures are in place, they are noted as needing to be consistently effective to drive ongoing improvements. The report also mentions that the home has made significant improvements since the previous inspection.