Willow Tree Lodge

Willow Tree Lodge is a care home that provides personal care for up to 30 older people, some of whom have dementia. This report from the Care Quality Commission (CQC) details their findings following an inspection in June 2019. Overall, the inspection found the home to be a safe, effective, and well-led service, with particular praise for its exceptionally caring approach. The report highlights how people are supported to live fulfilling lives with dignity and respect.

On safety, the home has robust systems in place to protect residents from harm. There are sufficient staff available, and the environment is kept clean and well-maintained, with appropriate equipment readily accessible. Medicines are managed and administered safely, and thorough risk assessments are conducted for each resident.

In terms of how effective the care is, residents' needs are thoroughly assessed, and care plans are personalised and regularly reviewed. Staff receive comprehensive training and ongoing support, ensuring they possess the skills and competence to provide high-quality care. Residents are supported to maintain a balanced diet with good food choices, and the home's design and decoration promote independence and safety.

The service's caring approach is a standout feature, with residents and their families consistently describing the staff as extremely kind and compassionate. Staff build strong relationships with residents, knowing them well and treating them with dignity and respect. A person-centred culture is evident, with residents' life histories used to enhance understanding and build relationships.

Regarding responsiveness, residents and their families are actively involved in the development of personalised care plans, which are reviewed regularly. A range of meaningful activities are offered, and staff use positive communication techniques to ensure residents feel heard and valued. While residents and their families are very positive about the service, there are plans to improve the accessibility of the garden area for those with limited mobility.

Finally, on being well-led, the provider and registered manager have strong systems for monitoring quality. They understand their regulatory responsibilities and communicate effectively with all stakeholders. Staff, residents, families, and external professionals all report feeling well-supported by the management team, indicating a positive and collaborative leadership approach.