Parker Meadows

Parker Meadows is a residential and nursing care home for up to 89 individuals, including younger adults and older people, some of whom live with dementia, physical disabilities, or sensory impairments. This report details findings from an inspection conducted on December 6-9, 2022, assessing the service's safety, effectiveness, caring approach, responsiveness, and leadership. The inspection found that residents and their families generally expressed satisfaction with the care provided, highlighting a safe and comfortable environment. While the service demonstrates strengths across all inspected areas, this summary provides key insights from the CQC's assessment to help families understand the home's overall performance.

On safety, residents and their families reported feeling secure, and staff demonstrated a good understanding of safeguarding procedures and risk management. The home environment was well-maintained to prevent hazards, and infection control measures were robust, though some improvements were identified and promptly addressed in the management of medicines, including updating records and securing oxygen cylinders.

In terms of how effective the care is, residents' needs were consistently assessed and care plans were developed to meet them, with staff receiving appropriate training. Feedback confirmed that people's dietary and hydration needs were met, and the service actively supported residents in accessing necessary healthcare services. While needs assessments were generally thorough, a minor adjustment was made to include all protected characteristics under the Equality Act.

Regarding the caring aspect, residents described staff as kind and compassionate, showing a deep understanding of individual preferences and needs. Staff consistently treated residents with dignity and respect, supporting them to maintain choice and control over their lives in the least restrictive way possible. The service also actively encouraged meaningful engagement and supported residents' interests and hobbies.

The service was found to be responsive to people's needs, with families reporting that concerns were addressed promptly and satisfactorily. The home encouraged residents to participate in meaningful activities that aligned with their interests, and care was person-centred. Any feedback or concerns raised by residents or their families were acted upon to achieve positive outcomes.

Finally, regarding how well-led the service is, Parker Meadows fosters an inclusive and welcoming culture where feedback is actively sought and acted upon from residents, families, and staff. Systems are in place to monitor and drive quality improvements, and staff members clearly understood their roles and responsibilities, working collaboratively to ensure positive outcomes for residents.