Quiet Waters

This inspection report for Quiet Waters, conducted by the Care Quality Commission, offers a comprehensive overview of the service provided to its residents. The report assesses the home across five key areas, aiming to provide families with an understanding of the quality of care, safety measures, and overall management of the facility. The findings from this unannounced visit indicate that the service continues to provide a good standard of care, building upon the positive outcomes of the previous inspection.

Regarding safety, the home demonstrates robust systems to protect residents. Staff are well-trained and follow established guidelines, ensuring a sufficient number of personnel are available to meet individual needs. Medication is managed and administered correctly and on time, and a thorough recruitment process is in place to safeguard residents from avoidable harm.

In terms of how effective the care is, staff receive regular supervision and have access to training tailored to residents' specific needs, including specialist areas like inclusive communication. Arrangements are in place for residents to access necessary healthcare professionals, and the service actively supports residents in making choices and maintaining independence in the least restrictive way possible.

The caring aspect of the service is highlighted by staff who understand and know residents well. Interactions are observed to be positive, with staff treating everyone with dignity and respect, being sensitive to equality, diversity, and human rights. Care plans are individualised, ensuring that support provided is tailored to each person's unique requirements.

In terms of responsiveness, the service demonstrates flexibility in meeting residents' needs, with detailed care plans that are regularly reviewed and updated. The home collaborates effectively with health and social care professionals, ensuring that residents' health and emotional well-being are monitored and addressed. Residents are actively encouraged to pursue their interests, with opportunities for participation in a variety of community-based activities.

Finally, the well-led aspect of the service is evident through strong leadership from the registered manager, who is described as approachable and supportive by both staff and relatives. Systems are in place to drive continuous improvement, with regular audits and a commitment to upholding the service's values of empowerment, support, and honesty, fostering an open and transparent culture.