Rivers Reach

Rivers Reach is a care home that provides accommodation and personal care for up to five people, primarily supporting those with learning disabilities and mental health needs. This report from the Care Quality Commission (CQC) found that the service consistently provides a good standard of care, as reflected in its overall positive rating. The inspection focused on five key areas, evaluating how well people's needs are met and how the home operates. The findings highlight a commitment to person-centred support, aiming to maximise independence and promote fulfilling lives for residents.

Regarding safety, residents and their families feel secure, with staff well-trained in safeguarding and vigilant about individual needs. Risks are proactively managed, including specific health risks and environmental safety, supported by robust emergency plans. Medicines are administered safely, and infection control measures are in place. The home also demonstrates learning from incidents to prevent future harm.

The effectiveness of care at Rivers Reach is evident in comprehensive assessments and detailed care plans that reflect residents' choices and evolving needs. Staff are well-supported through induction, training, and regular supervision, ensuring they can provide skilled care. Residents have access to nutritious food and drink, and the home actively supports their healthcare needs, working collaboratively with external professionals. The environment is adapted to meet individual needs, and residents are empowered to manage their health appointments.

The caring nature of the service is a key strength, with staff building trusting relationships and treating residents with dignity and respect. Residents reported feeling happy and well-supported. Their privacy is maintained, and they are encouraged to pursue community engagement and employment opportunities. The home also has systems in place to manage complaints and encourages feedback from families.

In terms of responsiveness, Rivers Reach actively involves residents in decisions about their lives, promoting choice and control in a way that respects their individual needs and preferences. The service works in partnership with external health and social care professionals to ensure continuity of care and acts on their advice. Efforts are made to adapt the service to meet changing needs, and there is a proactive approach to supporting residents to access necessary healthcare.

Finally, the service is well-led, with a clear management structure and active senior oversight. Staff reported feeling well-supported and valued by the management team. The registered manager is approachable, and any concerns raised are addressed to drive continuous improvement. The home actively upholds principles of the Mental Capacity Act, ensuring decisions are made in residents' best interests and their rights are protected.