Robertson Nursing Home

Robertson Nursing Home provides accommodation and personal care for up to 41 people. This inspection report from April 2019 covers a comprehensive review of the home's services, focusing on five key areas: safety, effectiveness, caring approach, responsiveness to needs, and leadership. The report highlights a generally positive experience for residents, with a welcoming atmosphere and a consistent, well-established care service. Relatives expressed high satisfaction with the staff and management. The home demonstrates a commitment to person-centred care, ensuring residents' needs, choices, and preferences are well-documented and met. Food is a positive aspect, with variety and choice enjoyed by residents.

In terms of how safe the service is, residents are protected from abuse and avoidable harm by knowledgeable staff. Robust risk assessments are in place, covering various aspects of individual needs, and emergency preparedness is thorough. Staffing levels are consistently maintained, and recruitment processes include necessary vetting. Medicines are managed safely, with accurate records and regular audits. Infection control measures are evident, with staff using appropriate protective equipment. The home learns from incidents, using them to make improvements, such as adjusting medication if it leads to an increase in falls.

The effectiveness of care at Robertson Nursing Home means that people's outcomes are consistently good. Care plans are tailored to individual needs and preferences, ensuring support is delivered as assessed. Staff receive adequate training and regular supervision, equipping them with the skills to provide quality care. Residents enjoy a balanced diet with ample choice and options for dietary requirements. The home actively supports residents in accessing external healthcare services and adapts its environment to meet residents' needs. Furthermore, staff adhere to the Mental Capacity Act, protecting residents' legal rights and ensuring decisions are made in their best interests.

The caring aspect of the service is highlighted by residents who describe staff as genuinely kind and caring, creating a friendly atmosphere. Staff engage with residents in meaningful ways, fostering inclusion and respecting individual choices. The home caters to cultural and spiritual needs and welcomes visitors, encouraging their involvement. Residents are actively involved in their care planning and are supported to express their views, with monthly residents' meetings providing a platform for input. Privacy, dignity, and independence are consistently promoted and respected.

Regarding responsiveness, residents participate in a range of interesting and meaningful daily activities. Care plans are deeply person-centred, incorporating detailed personal preferences and histories. The home has a clear complaints policy and log, ensuring concerns are recorded and addressed appropriately. Compliments from relatives attest to the high quality of care received. End-of-life care is handled with sensitivity, with personalised plans ensuring comfort and well-being.

Finally, the well-led nature of Robertson Nursing Home means the service is consistently managed with a focus on high-quality, person-centred care. The management team is approachable and responsive to residents' and relatives' feedback. Regular audits cover various aspects of service quality, and any minor improvements identified are actioned promptly. The home actively engages residents, staff, and the wider community through meetings, surveys, and events. A continuous improvement plan is in place, with ongoing initiatives to further enhance the service.