Rose House

This report summarises an inspection of Rose House, a residential care home supporting young adults with learning disabilities and autism. The inspection focused on assessing how well the service adheres to the principles of 'Right Support, Right Care, Right Culture', ensuring residents lead confident, inclusive, and empowered lives. The overall ethos and values of the management and staff are centred on the needs and quality of life of the residents, with a strong emphasis on person-centred care and a culture of continuous learning and improvement. The service is commended for its transparency and open communication, where residents, their families, staff, and leaders feel confident raising concerns.

On safety, residents are protected from avoidable harm and abuse, with adequate staffing levels and appropriately skilled personnel who understand and manage individual risks effectively. The environment is safe, clean, and well-maintained, catering to sensory and physical needs. Restrictive practices are minimised and used only as a last resort, with thorough recording and learning from incidents. Care plans and daily records are kept up-to-date and accessible, and medication management systems are robust. Infection control measures are also in place to ensure safety.

In terms of effectiveness, residents' human rights are upheld, fostering independence and control over their lives. Care and support plans are comprehensive, holistic, and regularly updated, reflecting individual needs and aspirations. Residents are actively involved in decisions about their food, activities, and daily lives, supported by staff who understand their behaviours and needs, including referrals to specialists when necessary. Staff receive appropriate training, and decision-making processes align with relevant legislation such as the Mental Capacity Act 2005.

The service demonstrates a caring approach, with staff treating residents compassionately, kindly, with dignity, and respect. Residents are enabled to make informed choices, and communication methods are tailored to their individual needs. Feedback from residents and their families highlights the quality of care received. Residents and their families are actively involved in care planning, and efforts are made to maintain personal relationships and support networks.

Responsiveness is evident in how the service promotes residents' privacy and dignity, with well-designed living spaces and support for personalisation. The service effectively meets diverse needs, including sensory and communication requirements, through person-centred care plans and responsive staff interactions. Concerns and complaints are handled seriously and lead to learning and service improvement. The service actively works to meet the needs of people with learning disabilities and autistic people, showing awareness of best practices.

Regarding leadership, the management team possesses the necessary skills and experience, with a clear vision for the service and its residents. Staff understand and apply the provider's values, feeling respected, supported, and valued. Governance processes effectively ensure safety, protect human rights, and maintain high-quality care. Collaboration between residents, their families, and staff is key to the service's development and improvement, with feedback actively sought and used to enhance the service.