Rosebery Manor Care Home

This report from the Care Quality Commission (CQC) provides an overview of Rosebery Manor, a care home with nursing. It details findings from an inspection visit focusing on how the service operates and supports its residents. The inspection aimed to ensure the home meets high standards in all areas of care provision. The summary highlights the home's commitment to resident safety, the effectiveness of its care strategies, the compassionate nature of its staff, its responsiveness to resident needs, and the quality of its leadership. It offers families a glimpse into the operational strengths and areas of focus for Rosebery Manor.

Regarding safe care, residents consistently feel secure and well-protected from harm. Robust measures are in place to manage risks, including detailed assessments and appropriate support for mobility and skin integrity. Staff recruitment is thorough, and all staff understand their safeguarding responsibilities. Medicines are managed meticulously, with systems in place for safe storage, administration, and regular audits. The home also maintains a comprehensive business continuity plan and ensures all health and safety checks are up-to-date.

In terms of how effective the care is, residents express confidence in the staff's abilities and training. Staff receive thorough inductions and ongoing professional development, with regular supervision ensuring they are well-equipped to meet resident needs. The home actively supports residents in maintaining good health, facilitating timely access to healthcare services and working effectively with external professionals when required. Food quality is a highlight, with residents enjoying diverse menus and their preferences being actively incorporated.

When looking at how caring the service is, staff are consistently described as kind, respectful, and supportive. Residents feel their choices are respected, and they are encouraged to maintain independence where possible. Their personal care is planned to meet individual needs, with staff always seeking consent and supporting residents in the least restrictive way. The home fosters an environment where residents feel valued and are treated with dignity.

In relation to how responsive the service is, care plans are personalised and regularly reviewed to reflect changing resident needs. Residents are actively involved in planning their own care, with maximum choice and control over their lives being a priority. The home provides a wide range of engaging activities, both in-house and external, that cater to diverse interests and promote social interaction. Feedback from residents and relatives is actively sought and acted upon, ensuring services evolve to meet expectations.

Finally, concerning how well-led the service is, the management team provides strong and effective leadership. They maintain a keen oversight of the service, ensuring care is well-planned and consistently managed. Staff feel valued and positive about their roles, with open communication channels established between management, residents, and their families. The management team actively seeks and responds to feedback, demonstrating a commitment to continuous improvement and high-quality care delivery.