Green Acres

This summary reflects the findings of a recent inspection by the Care Quality Commission (CQC) for Heathcotes (Green Acres). The report details how the service was evaluated across key areas, providing an overview of the care and support provided to residents. The inspection focused on ensuring that the home operates safely, effectively, and with the well-being of its residents at its core. It aims to give families a clear picture of the home's strengths and areas for ongoing development based on the official findings.

Regarding safety, the home effectively manages risks to residents, ensuring their well-being through detailed plans and prompt action on incidents. Staff are well-trained in safeguarding procedures and there are sufficient numbers of staff to provide necessary support and supervision. Medication is administered safely with robust storage and auditing systems in place, and the environment is kept clean to prevent the spread of infection.

In terms of how effective the care is, residents are supported by well-trained staff who understand their specific needs, including those with learning disabilities and autism. Care plans are person-centred, reflecting individual preferences and dietary requirements, and staff actively support residents in accessing necessary healthcare professionals. The home also ensures residents' legal rights are protected by adhering to the Mental Capacity Act.

The service is caring, with staff demonstrating kindness and compassion in their interactions, and they are knowledgeable about residents' backgrounds and preferences. Residents are actively involved in their care and encouraged to maintain important relationships, with their privacy and dignity consistently respected.

On responsiveness, care is planned in a way that centres on each individual, with care plans regularly reviewed and updated to meet changing needs. Residents have access to a variety of activities tailored to their interests, and the provider takes a proactive approach to feedback and complaints from residents and their families.

In terms of leadership, the service is well-led, with staff feeling supported by management and regular meetings ensuring residents, relatives, and staff are involved in the home's operation. The provider actively monitors the quality of care through regular audits and maintains accurate records, reporting important events to the CQC as required.