Rosecroft

Rosecroft is a small residential care home in Greatstone, Kent, providing personal care and support for up to five adults with learning disabilities. At the time of this inspection, four people were living at the home. This recent CQC report highlights that the service has successfully addressed previous regulatory breaches related to risk management and infection control, resulting in an upgraded rating. The home focuses on promoting independence, dignity, and personal choice through a stable and experienced staff team.

When it comes to safety, the home has resolved previous concerns by ensuring all areas are clean and well-maintained, including replacing broken tiles and managing food safety effectively. Environmental risks have been thoroughly assessed, with copper heating pipes clad to prevent burns and window restrictors installed throughout the property. Staff are well-trained in safeguarding and safe recruitment practices, and medicines are managed properly to avoid inappropriate over-medication.

The care provided is effective and tailored to individual needs, with staff demonstrating a strong understanding of the Mental Capacity Act and involving specialists when necessary. Care plans are detailed and accurately reflect each person's physical and psychological requirements, ensuring dietary and mobility needs are fully met.

Residents experience genuinely caring and person-centred support, with staff treating them with kindness, patience, and respect. Communication is supported effectively through tools like Makaton and communication cards, allowing residents to express their preferences and maintain their daily routines comfortably.

The service is highly responsive to residents' individual choices and changes in their needs, encouraging independence in washing, dressing, and enjoying the garden. Relatives and visitors are warmly welcomed, and residents are supported to maintain regular contact with their families and friends.

Leadership is strong and transparent, with a visible and approachable registered manager who leads by example and fosters an open culture. The management team actively seeks feedback from staff, professionals, and residents, and is committed to continuous learning and working in partnership with external agencies to maintain high standards of care.