Rosedene Residential Care Limited

Rosedene Residential Care offers a truly exceptional living experience for older people, consistently praised for its outstanding care. This recent inspection highlights how the home has further developed its services, particularly in effectiveness, ensuring residents enjoy fulfilled lives supported by a dedicated team. The focus is on valuing each individual, involving them in daily life, and supporting their independence while ensuring safety and privacy. Kindness, dignity, and compassion are central to the ethos, fostering a welcoming family atmosphere where everyone's contributions are appreciated.

Regarding safety, residents consistently feel secure and protected from harm, with staff well-trained to identify and prevent abuse. Risk assessments are collaborative, allowing residents to maintain independence safely, and emergency procedures are well-practised. Staffing levels are consistently adequate, ensuring prompt and personalised support without residents ever feeling rushed. Recruitment processes are thorough, with residents having a voice in selecting new team members. Medication management is safe and efficient, with residents supported in managing their own if they choose, and infection control is maintained to a high standard, reflected in the home’s excellent food hygiene rating.

The effectiveness of care at Rosedene is truly outstanding. The home employs innovative methods for assessing residents' needs and preferences, such as informal quizzes and conducting assessments in comfortable, familiar settings like coffee shops, ensuring a positive experience for all. The care provided consistently aligns with best practices and legal guidance, including the Mental Capacity Act, ensuring residents' choices and autonomy are paramount. Residents are actively supported to lead healthier lives, both physically and mentally, with opportunities for exercise, yoga, and regular health check-ups, often combined with enjoyable outings. The nutritional care is also exceptional, with residents actively involved in menu planning and enjoying varied, high-quality meals.

The caring nature of Rosedene Residential Care shines through in every aspect of its service. A strong person-centred culture ensures that residents' wishes and preferences are at the heart of all decisions, with staff showing genuine respect and kindness. Residents are empowered to make choices about their daily lives, and their diversity, including lifestyle choices, sexual orientation, and gender identity, is respected and celebrated. Staff demonstrate deep affection and value for the residents, seeing them as valued members of the community with much to share. Residents are also supported to practice their chosen faiths and feel warmly welcomed, as are new staff members.

In terms of responsiveness, Rosedene ensures that residents' needs are met promptly and effectively. The home actively seeks and acts upon resident feedback on a daily basis to continuously improve the service. Residents know how to make a complaint and feel confident that their concerns will be addressed collaboratively with staff. The service supports residents in making complex decisions, involving them and their loved ones in discussions about their care and treatment. Residents are actively encouraged to participate in activities and outings, with staff respecting their individual choices and balancing them with their overall well-being.

Finally, the leadership at Rosedene is commendably well-led, with a management team committed to continuous improvement and staying abreast of best practices. They actively challenge their own practices and work hard to ensure the service evolves. Residents and their loved ones are involved in discussions about the service, including aspects of its design and refurbishment, ensuring the environment truly meets their needs. The management team fosters a supportive environment for staff, who are motivated and work collaboratively to provide personalised care, and residents feel confident that their views are heard and acted upon.