Roxburgh House

Roxburgh House provides residential care for up to 22 individuals with diverse needs, including physical disabilities, dementia, learning disabilities, and mental health conditions. This recent inspection report shows significant improvements since the previous one, with residents generally feeling safe and well-supported. The service is actively working towards a clear vision for development and has robust governance in place. While most areas were found to be very positive, there were some specific points noted that are areas for continued focus.

Regarding safety, while significant improvements have been made in staff recruitment, ensuring all necessary checks are completed before staff begin working, and there are sufficient staff on duty, a recent audit did not identify issues with window restrictors. The manager took immediate action to address this, and future inspections will confirm sustained improvements.

In terms of how effective the care is, people's needs are now thoroughly assessed using recognised tools before they move into the service, ensuring care plans are comprehensive and regularly reviewed. Staff receive excellent training, including specialised areas like dementia and end-of-life care, and have access to a dedicated trainer. Feedback from professionals highlights improved communication and prompt responses from the management team.

The care provided is noted as being very kind and caring. Staff build positive relationships with residents through meaningful conversations and activities, respecting individual preferences and communication styles. Residents are supported to maintain their independence, and their end-of-life care wishes are explored and recorded.

In terms of being responsive, residents are actively involved in the life of the service, with their views sought and acted upon. They are supported to maintain their independence and have a range of enjoyable activities available. People know who to contact with any concerns or complaints, and care is delivered in a way that is responsive to their needs.

Finally, the service is considered well-led. The management team has a clear vision for improvement and has implemented a strong governance framework with regular quality assurance audits. When shortfalls are identified, plans are put in place to address them, although, as noted under safety, not all issues were captured in initial audits. People and staff speak highly of the management team's support and leadership.