Ocean Swell

Ocean Swell is a residential care home located in Westgate on Sea, providing personal care and support for older people. At the time of the inspection, 27 residents lived in the home out of a maximum capacity of 32. Based on findings from a focused inspection, residents consistently shared positive experiences, describing staff as kind and friendly, and expressing that they felt secure, well-cared for, and encouraged to maintain their independence in a welcoming environment.

When examining safety measures, inspectors found that risks to individuals were properly identified and managed, medicines were handled correctly, and the premises were kept clean with effective infection control procedures. Background checks were completed for all new staff, and management learned from past incidents, such as enhancing exit monitoring after a resident left unassisted.

For effectiveness, the home operated in accordance with the Mental Capacity Act, ensuring residents had maximum choice and control over their daily lives while legal safeguards were correctly applied when needed. Staff supported individuals to maintain proper nutrition and hydration, including successful referrals to dieticians and preparing fortified milkshakes for those at risk of weight loss.

Regarding the caring aspect, residents and their relatives praised the compassionate nature of the team, noting that staff responded promptly to requests and made visitors feel welcome at any time without restrictions. Residents were supported to engage in meaningful daily tasks and hobbies, such as gardening, table setting, and interacting with visiting dogs.

In terms of being responsive, the service actively sought feedback from residents, families, and staff through surveys and daily interactions, acting swiftly on comments like replacing missing room equipment within minutes. Care plans and treatment escalation plans were personalized and updated in collaboration with healthcare professionals to reflect individual needs and emergency wishes.

Finally, regarding leadership, the management team fostered an open, inclusive culture where staff felt supported, trusted, and able to learn from mistakes without blame. The provider maintained a continuous improvement plan that included recent facility refurbishments, easy-to-clean surfaces, and the implementation of a new electronic care planning system, alongside regular internal audits to address any shortfalls.