Westbrook House Integrated Care Centre

Westbrook House Integrated Care Centre is a residential care home providing accommodation and personal care for older people, with capacity for up to 60 residents. This report details the findings of a recent inspection, which assessed the service against key standards. The inspection focused on how well the home is operating in terms of safety, effectiveness, care, responsiveness, and leadership.

Regarding safety, the home has made significant improvements. Risks to residents are now thoroughly identified, assessed, and managed, with staff receiving updated training. Environmental safety measures, including fire precautions, are robust, and medication management has been strengthened, addressing previous concerns about storage and administration.

In terms of how effective the care is, residents' needs are comprehensively assessed, and care plans are designed to achieve positive outcomes, such as supporting people to regain independence and return home. Staff receive thorough induction and ongoing training, ensuring they have the skills and knowledge to meet diverse resident needs, including nutritional and hydration requirements.

On caring practices, residents and their relatives reported high satisfaction with the staff and the care provided. Staff are described as respectful, engaged, and responsive to individual needs, promoting resident dignity and privacy. Care planning involves residents and their loved ones, ensuring choices and preferences are central to their support.

The service is responsive to residents' needs and feedback. Residents are supported to maintain important relationships and participate in meaningful activities. A clear complaints process is in place, and feedback from residents and visitors is actively used to drive service improvements.

Finally, concerning how well-led the service is, there is a clear and positive leadership culture. Management is approachable and committed to delivering high-quality, person-centred care. The service effectively monitors all aspects of its operation, using feedback and audits to ensure continuous improvement and regulatory compliance.