Rosewood

Rosewood is a care home that accommodates eight individuals with learning disabilities, aiming to promote independence and inclusion. This report details findings from an inspection conducted on March 21, 2018, focusing on key areas of care. The inspection found that robust safeguarding procedures are in place, with staff trained to recognise and report abuse, and managers taking appropriate action. Risk assessments are comprehensive, with management plans developed to mitigate identified risks to residents' health and well-being. Medicines are administered safely, and records are meticulously maintained, with proper storage and regular audits. The home's environment is kept clean and hygienic, with staff adhering to good infection control practices, and regular health and safety checks are conducted.

In terms of how effective the care is, residents' individual needs are thoroughly assessed and support plans are developed collaboratively with relatives and professionals, with regular reviews ensuring ongoing suitability. Staff are well-trained, supervised, and possess the necessary skills and knowledge to meet resident needs effectively. Residents receive appropriate nutrition and hydration, and staff work closely with health and social care professionals to ensure coordinated care, including support for health appointments. The home also provides suitable facilities and adaptations for its residents.

Regarding how caring the service is, staff are reported to understand residents' needs and treat them with respect, kindness, and dignity, using communication methods that residents understand. Residents are supported to express their views, and relatives are actively involved in care planning and their opinions are valued. Residents receive personalised care that meets their preferences, and they are encouraged to participate in enjoyable activities and maintain important relationships. They are also aware of how to raise complaints if they are unhappy with the service.

In terms of how responsive the service is, feedback is actively sought from residents and their relatives, and this feedback is used to drive service improvements. The service works in partnership with various organisations to continuously develop and enhance the care provided. Residents know how to make a complaint, and their feedback is taken seriously and acted upon.

Finally, concerning how well-led the service is, staff receive the necessary support, direction, and leadership from management. There are effective systems in place for monitoring and evaluating the quality of the service provided, and these findings are used to inform development plans. The management team is committed to continuous improvement and actively engages with residents, relatives, and staff to ensure the service remains of a high standard.