Sanctuary Supported Living - 26 Tilmore Gardens

This report summarizes the findings of a recent inspection of Sanctuary Supported Living, 26 Tilmore Gardens. The inspection focused on assessing the overall quality and compliance of the care provided, examining five key areas: safety, effectiveness, caring, responsiveness, and leadership. The findings offer a detailed view of what life is like for residents and provide insights into the service's strengths and areas for development.

In terms of safety, the home effectively protects residents from avoidable harm, with robust systems for risk assessment and the safe management of medications. Staff receive thorough safeguarding training, and assistive technology is utilized to enhance resident safety. The service also demonstrated a commitment to learning from incidents to improve practices.

Regarding the effectiveness of care, residents consistently receive support that leads to good outcomes and promotes a high quality of life. Staff are knowledgeable, well-trained, and tailor their approach to individual needs, including specialized training for conditions like dementia. The environment is well-maintained and adapted to promote independence.

The service excels in its caring approach, treating residents with exceptional kindness, compassion, and respect. Staff are highly motivated and build genuine, affectionate relationships with residents. Families consistently report that staff go "over and above" to support their loved ones, leading to significant positive progress.

In terms of being responsive, the home actively involves residents in decisions about their care. Staff work diligently with individuals and their families to meet specific needs and wishes, advocating for improved healthcare and treatment when necessary, and ensuring residents can stay in the service when it is important to them.

Concerning how well the service is led, the management demonstrates a clear passion for high standards and a commitment to challenging discrimination. Staff feel well-supported, and there is a strong emphasis on continuous improvement through robust quality assurance processes and an inclusive culture. The registered manager is highly regarded for their dedication and leadership.