Stroud House

Stroud House provides residential care and personal support for up to 25 adults, primarily over 65, including those with dementia. This report details findings from an unannounced inspection prompted by concerns about staffing levels. Inspectors found that concerns regarding staffing were unsubstantiated, with sufficient, well-trained staff consistently available to meet residents' needs. The home focuses on personalised, dignified care within a safe and supportive environment.

On safety, the home has robust recruitment processes in place, and staff are knowledgeable about safeguarding procedures, ensuring residents are protected from harm. Inspectors noted that residents receive their medicines safely and that infection control measures are effective. While staff were well-trained and confident in their abilities, the report mentions that care plans accurately reflect residents' needs, with clear risk assessments in place for their management.

In terms of how effective the care is, residents' needs are thoroughly assessed and regularly reviewed, with active involvement from individuals and their families. Staff receive comprehensive training and induction, with ongoing development opportunities, ensuring they have the skills to provide excellent care, including specialised training. The service works collaboratively with external healthcare professionals to ensure joined-up care.

Regarding how caring the service is, residents and their relatives consistently describe staff as kind, respectful, and having a warm approach. The home environment is designed to be homely and promote independence, with opportunities for residents to engage in a range of activities. Staff are knowledgeable about the Mental Capacity Act and rights, ensuring residents' choices and control are maximised.

In terms of responsiveness, residents are supported to have maximum choice and control over their lives, with care provided in the least restrictive way possible. Assessments are person-centred and consider all aspects of well-being, including social needs, and residents are involved in reviews. The home actively works with external organisations to ensure timely access to healthcare services, keeping families informed about appointments.

On how well-led the service is, the registered manager is visible and accessible, fostering an open-door policy and encouraging staff feedback. There is a strong emphasis on continuous improvement, with regular audits and a proactive approach to management. The leadership team demonstrates a clear passion for delivering a high-quality service, leading by example and ensuring staff feel supported and valued.