SeeAbility - Surrey Views

This report details an inspection of SeeAbility - Surrey Views, a care home for eight individuals, assessing the quality of care provided. The inspection, which took place in November 2018, found that the home continues to offer a high standard of support, with no major concerns identified since the last inspection. The report highlights the dedication of the staff and the personalized approach taken to meet the diverse needs of the residents. A new registered manager was in the process of being appointed at the time of the visit.

Regarding safety, policies and staff training are in place to protect residents from harm, with identified risks managed effectively. Staff are knowledgeable about safeguarding procedures, and recruitment processes ensure suitable personnel are employed. Medicines are administered securely, and emergency contingency plans are established to ensure continued care.

In terms of effectiveness, care is tailored to individual lifestyle choices and preferences, with person-centred care plans guiding staff actions. Residents' rights under the Mental Capacity Act are respected, and staff are skilled in understanding and responding to various communication methods. The home environment is adapted to meet residents' needs, and there is good access to healthcare professionals.

The care provided is consistently described as kind and compassionate. Staff build strong bonds with residents, going the extra mile to provide support, even during hospital stays. Residents are treated with respect and dignity, and their independence is actively encouraged. Family members reported significant positive impacts of the care on their relatives' lives.

The service is responsive to residents' needs, with detailed care plans that are regularly updated. Residents have access to creative and engaging activities designed to meet their individual preferences. Staff are skilled in using a variety of communication methods, including tailored touch-based signs, to ensure meaningful interactions.

In terms of being well-led, the home benefits from effective governance and quality assurance systems. Residents, families, and staff are encouraged to participate in the home's development. There is a clear commitment to providing high-quality services, with management providing strong leadership and fostering an open culture where views are valued. Staff work collaboratively with external agencies to promote positive outcomes for residents.