Singleton Nursing & Residential Home Limited

Singleton Nursing and Residential Home provides accommodation, nursing, and personal care for older adults, including those living with dementia. Families and residents consistently share very positive feedback, praising the supportive and attentive staff, comfortable environment, and overall quality of life. The home is currently undergoing major building work to expand its facilities, though residents note that this causes no disturbance.

When it comes to safety, the home is well-managed with thorough risk assessments, secure premises, and properly trained staff who understand how to protect residents from harm. Infection control is handled to a high standard, with clean and odour-free spaces throughout. However, staff identified that medicine storage temperatures were occasionally higher than recommended, which was addressed using a portable cooler while permanent air-conditioning arrangements are being sorted.

Care and treatment achieve consistently strong outcomes through detailed initial assessments and close cooperation with healthcare professionals like GPs and occupational therapists. Residents are well supported with balanced diets, hydration, and healthcare appointments, while staff receive thorough inductions, regular supervisions, and ongoing training.

The staff are genuinely warm, know residents' individual likes and dislikes well, and treat everyone with notable dignity and respect. Daily life is tailored to personal preferences, allowing residents to maintain their independence, pursue hobbies, and stay connected with loved ones.

Care plans are responsive, regularly reviewed, and adapted to changing needs, ensuring residents maintain maximum choice and control over their daily routines. Activities and personal choices are actively encouraged, and any concerns or incidents are promptly addressed by the management team to improve care continuously.

Leadership is visible, stable, and approachable, creating an open culture where both residents and staff feel listened to and supported. Effective quality checks and continuous learning are embedded into the daily running of the home, ensuring high standards are consistently maintained.