Southfields

This CQC report provides an overview of Southfields, a residential service offering respite care for adults with learning disabilities. The inspection assessed how the service performs across key areas, including safety, effectiveness, care, responsiveness, and leadership. Overall, the report highlights significant improvements made since the previous inspection, demonstrating a commitment to enhancing the quality of care provided to residents, ensuring their needs are met in a personalised and respectful manner.

In terms of safety, residents are well-protected from harm. The service has robust safeguarding procedures and staff are well-trained to identify and report concerns. Recruitment processes are thorough, ensuring suitable staff are employed, and there are consistently enough staff on duty to meet residents' needs. Medication management is handled safely, with staff adhering to policies and regular reviews in place. Risk assessments are detailed and linked to care plans, ensuring safety while promoting independence. The environment and equipment are safe and well-maintained, with effective infection control measures in place.

Regarding how effective the care is, Southfields has made substantial improvements to its premises, including refurbishment work that has enhanced the living environment. Residents are involved in personalising their spaces and their care plans are detailed, reflecting their individual needs, goals, and preferences. Staff receive comprehensive training and regular supervision, ensuring they have the skills to support residents effectively. The service supports residents to maintain a balanced diet and stay hydrated, involving them in menu planning and adapting approaches for those with communication challenges. Healthcare needs are well-managed, with staff working collaboratively with external professionals and supporting residents to access necessary services.

On caring, the interactions observed between staff and residents were consistently positive, kind, and respectful. Staff show a deep understanding of individual needs and preferences, fostering a relaxed and happy atmosphere. Residents are supported to maintain important relationships with family and friends, and visitors are always welcome. The service actively involves residents in decision-making about their care, respecting their choices and promoting their dignity and independence in all interactions.

In terms of being responsive, the service ensures that care plans are personalised to meet individual needs and preferences, offering choice and control. Staff are attentive to residents' expressed needs and preferences, demonstrating patience and understanding, particularly with those who have communication difficulties. The service actively seeks feedback and acts upon it to improve the care provided. Residents are supported to participate in activities and outings that align with their interests and choices, promoting a good quality of life.

Finally, concerning how well-led the service is, there is a clear vision for the service held by the registered manager and staff, focused on resident well-being and independence. Systems are in place for monitoring and improving the service, with regular audits and reviews. Residents and their relatives are involved in the running of the service and are consulted on key issues, with good communication channels established. Staff feel well-supported by the management team, contributing to a positive and effective working environment.