St Lawrences Lodge

St. Lawrences Lodge provides residential care for up to 20 individuals aged 65 and over. This inspection report, conducted in January 2023, focuses on key areas of the service's operation, following up on improvements made since a previous inspection. The report highlights significant positive changes and a commitment to providing good quality, person-centred care.

On safety, the home has implemented robust recruitment checks and ensured sufficient staffing levels to meet residents' needs without rushing interactions. Risks to individuals and staff are well managed, and the premises have been refurbished and are well-maintained, with safety checks consistently performed. Medicines are administered safely, and residents feel secure, praising the staff for their attentiveness. While improvements have been made in medicine management, the registered manager is currently refining records for 'as required' medicines for greater detail.

In terms of how effective the care is, residents are supported to make choices and control their lives in the least restrictive way possible. Staff demonstrate a deep understanding of residents' needs and preferences, leading to warm, kind, and attentive interactions. The atmosphere is happy and engaging, with residents participating in activities important to them, and their cultural and religious beliefs are respected.

The caring aspect of St. Lawrences Lodge is evident in the respectful and professional way staff treat residents, knowing them well and showing genuine fondness. Interactions are consistently warm and friendly, fostering a relaxed and social environment, even with staff sharing meals with residents. Residents feel well-understood and valued, with staff committed to providing care driven by genuine compassion.

Regarding responsiveness, residents are actively involved in decisions about their care, with records detailing how to encourage their choices and promote independence. Staff are skilled in supporting residents who become distressed, using personalised approaches such as reminiscing to help them settle. The home fosters a positive and inclusive culture where residents' voices are heard and valued.

Finally, concerning leadership, the service is now consistently well-led, with the registered manager demonstrating strong oversight through various audits and monitoring systems. Both residents and staff express high regard for the manager, describing them as approachable and committed to person-centred care. The home cultivates a positive culture where staff feel supported and empowered, and residents feel happy and well cared for. While systems for good governance have been significantly improved, a previous inspection had identified shortfalls in this area.