Stanley Wilson Lodge Care Home

This report from the Care Quality Commission offers a detailed look at Stanley Wilson Lodge Care Home following an inspection in July 2019. Overall, the inspection found the home to be a well-managed and caring environment, with a strong focus on resident well-being and individualised support. The report highlights several areas of strength, demonstrating a consistent commitment to high standards of care.

Regarding safety, the home has robust systems in place to protect residents from harm, with staff well-trained in safeguarding procedures and effective in managing risks. Medicines are handled securely and audited regularly to prevent errors, and the environment is kept clean and well-maintained, with checks in place for safety equipment. The home is well-staffed, with residents and their relatives reporting prompt and caring responses to requests for assistance.

In terms of effectiveness, the care provided at Stanley Wilson Lodge consistently achieves good outcomes for residents, promoting a good quality of life. Needs assessments are thorough and involve residents and their families, informing care plans that meet recognised best practices. Staff are well-trained and supported, receiving regular supervision, and decisions about care are made in line with the Mental Capacity Act, ensuring residents have choice and control. Nutritional needs are met with varied and well-prepared food, and the home environment is adapted to support residents' independence.

The caring aspect of the service is a significant strength, with staff demonstrating genuine warmth, kindness, and respect for each individual. Residents are treated as unique individuals, with their life histories and preferences actively considered in their care. Staff are highly motivated and clearly enjoy their work, fostering a positive and family-like atmosphere. Residents feel heard and involved in decisions about their care, and their privacy, dignity, and independence are consistently promoted.

Responsiveness is demonstrated through personalised care planning and a wide range of activities tailored to individual interests and needs. The home actively works to prevent social isolation and keep residents engaged, with a positive impact on their well-being.

Finally, the leadership at Stanley Wilson Lodge is exceptionally strong. The registered manager and provider have a clear vision and strong values, leading by example and fostering a culture of continuous improvement. Regular audits and quality checks are in place, and the management team is dedicated to putting residents first and setting high expectations for staff, ensuring lessons are learned when things go wrong. The home is well-maintained, clean, and offers a welcoming environment for residents and visitors alike, with a clear commitment to providing exceptionally good quality, individualised care.