The Burlington

The Burlington is a care home offering accommodation and personal care for up to 78 older people, including those with dementia. This report details the findings of an inspection conducted in December 2019. The home is purpose-built with accessibility in mind, featuring spacious communal areas and a well-maintained garden. During the inspection, 19 residents were living at the home, including one receiving respite care. The inspection sought to assess the safety, effectiveness, caring nature, responsiveness, and leadership of the service.

On safety, residents feel secure and protected from avoidable harm, with comprehensive risk assessments in place and measures to mitigate identified risks. Staff recruitment is robust, and there are clear procedures for safeguarding residents. Medicines are managed safely and efficiently, with regular audits and appropriate staff training. Infection control practices are well-maintained, with regular checks and staff training.

In terms of how effective the care is, residents' health is well-supported, with strong relationships established with local healthcare services ensuring prompt access when needed. The home actively involves residents in menu planning, and the food is generally enjoyed, with relatives also able to dine with their loved ones. Staff receive thorough induction and ongoing training, with regular supervision and appraisals to support their development and ensure effective communication within the team.

The caring aspect of the service is highlighted by staff who are described as kind and respectful, encouraging residents to make choices about their care and promoting their independence. Residents are supported to maintain their interests and develop relationships, with the home actively working to prevent social isolation by fostering links with the local community.

The service is exceptionally responsive, with a strong focus on person-centred care that supports residents to live meaningful lives as they choose. The home has successfully integrated itself into the local community, creating opportunities for intergenerational connections and implementing innovative approaches to address loneliness. Activities are tailored to individual needs and interests, and residents' achievements are celebrated.

Regarding leadership, the home is well-led by an effective management team that provides clear direction and communicates well with residents, families, and professionals. The provider maintains oversight, ensuring that care is well-planned and managed. Staff feel valued and supported in their roles, and the views of residents and their families are actively sought and acted upon, fostering a culture of trust and open communication.