The Grange

The Grange is a residential care home situated in Herne Bay, Kent, providing tailored support for five adults with learning adaptive needs and autism. The latest Care Quality Commission inspection highlights a welcoming and supportive environment where residents are encouraged to live meaningful lives centered on personal choice, independence, and skill development. Families describe the staff as deeply understanding, creating a warm and familiar atmosphere for their relatives. Following previous feedback, the management and team have successfully implemented targeted improvements across the home to elevate the overall standard of care.

Residents are protected from avoidable harm through robust safety measures, including properly managed medications, reliable staffing levels, and thorough staff background checks. Fire safety systems are regularly maintained, and everyday risks are safely managed to promote independence without restricting freedom.

Care is delivered in a way that achieves positive outcomes and respects individual choices, backed by staff who receive both introductory and refresher training. While most areas of the home are well-decorated and personalized, ongoing refurbishment is actively addressing parts of the building that previously felt a bit worn.

Staff treat residents with genuine kindness and respect, successfully addressing past concerns regarding communication and record-keeping. Residents' privacy and dignity are carefully upheld through secure personal spaces, confidential record management, and polite daily interactions.

Care plans are highly personalized and regularly reviewed in consultation with residents, their families, and healthcare professionals to reflect changing needs and wishes. Residents are actively supported to pursue personal hobbies, enjoy meaningful daily routines, and communicate their preferences with the help of accessible information and independent advocates.

The home is effectively managed through regular quality checks, strong teamwork, and proactive collaboration with external agencies and healthcare professionals. The registered provider ensures that regulatory requirements are met and that lessons are continuously learned from any incidents to drive ongoing service development.