The Old Vicarage

The Old Vicarage is a residential care home providing personal and nursing care for up to 39 individuals aged 65 and over, including those living with dementia. This summary reflects the findings of the Care Quality Commission (CQC) inspection conducted on December 16, 2021. The report indicates that the service generally operates to a high standard, with particular strengths noted across all key areas assessed by the CQC. Residents and their families consistently reported feeling safe and well-cared for.

In terms of safety, residents are protected from harm and abuse, with staff trained to recognise and report concerns. Risks to health are thoroughly assessed and managed, and the home maintains a clean environment with appropriate use of personal protective equipment. Staff are recruited safely, and there are sufficient numbers of them to support residents without them feeling rushed. Robust infection control measures are in place to protect residents and staff.

Regarding effectiveness, the care provided consistently achieves good outcomes for residents, leading to a good quality of life. Residents' physical, mental, social, and emotional needs are assessed prior to admission and their care plans are developed collaboratively with them and their relatives. Staff receive comprehensive training and regular supervision, ensuring they possess the skills and knowledge to provide effective care, including support with nutrition and hydration. The home's environment is adapted to meet residents' needs, promoting independence and well-being.

The service is described as caring, with residents treated with kindness, compassion, dignity, and respect. Staff develop good relationships with residents, understanding their backgrounds and preferences. Residents and their families feel involved in care planning and review, and their views are actively sought and respected. Independence is promoted, and staff are attentive to residents' well-being, responding quickly to any changes.

The care provided is responsive to residents' individual needs. Personalised care plans are regularly reviewed and updated to reflect changing needs, with residents and their families actively involved in this process. Communication needs are well understood and met, ensuring residents can express themselves and make informed choices. The home actively supports residents to remain engaged and active through a variety of planned and impromptu activities.

In terms of being well-led, the registered manager promotes an open and inclusive culture. The management team works cohesively, and feedback from residents and relatives indicates they feel confident raising concerns and are listened to. Communication within the home is reported as excellent. The service is managed effectively with clear systems and processes in place to ensure high-quality care delivery.