The Poplars

This inspection report for The Poplars, conducted by the Care Quality Commission (CQC) on 28 November 2018, provides an overview of the service's performance across five key areas: safety, effectiveness, care, responsiveness, and leadership. The inspection was comprehensive and unannounced, covering both residential care and supported living arrangements. The service focuses on individuals with learning disabilities and autism spectrum disorder, aiming to promote independence and inclusion.

Regarding safety, the home ensures robust safeguarding procedures are in place, with staff demonstrating a good understanding of abuse and how to report concerns. Risk assessments are appropriately conducted, and adequate staffing levels are maintained to keep residents safe. While medicine administration is generally handled well, more detailed guidance is needed for 'as required' (PRN) medicines to clarify when they should be administered and what signs to look for.

In terms of how effective the care is, residents' needs and preferences are thoroughly assessed, and staff are knowledgeable and skilled. The home actively supports residents' health and wellbeing, facilitating access to essential healthcare services and professional advice. Residents are also encouraged to maintain healthy diets, with some receiving support to achieve weight loss goals.

The caring aspect of the service is evident in the compassionate and respectful way staff interact with residents. Staff understand residents' emotional needs and are adept at recognizing and responding to signs of distress or anxiety. They actively support residents' ambitions and celebrate their successes, fostering a positive and encouraging environment.

The service is responsive to residents' individual needs and preferences, ensuring care is highly personalised. Residents are actively involved in developing their own support plans and have significant choice and freedom in their daily lives. Feedback from residents and their families is actively sought and responded to, contributing to the continuous improvement of care.

Finally, the leadership at The Poplars is characterised by clear values and a strong person-centred culture. Expectations for staff are well-defined, and the registered manager plays an active role in guiding and supporting the team. Robust quality assurance processes are in place to monitor care plans, records, and health and safety, with prompt action taken when improvements are needed. The service also collaborates effectively with external agencies to enhance opportunities for residents.